What is an Audit

According to ISO 9000, the following is the definition. An audit is Systematic, independent and documented process for obtaining evidence and evaluating it objectively to determine the extent to which audit criteria are fulfilled Comparison of activity : You look at what is done and how it is done; and Compare it with the processes […]

Quality Assurance and Quality Control

Quality assurance and quality control are often used interchangingly by error. these two are different terms and have different meaning. Quality Control (QC): ►“The operational techniques and activities that are used to fulfil requirements for quality” (ref: ISO 9000) ►QC is an inspection function. ►QC requires the performance of the necessary observations, testing & documentation […]

Cost of Quality

  The term Cost of  Quality (CoQ) is generally misunderstood as the cost to create a quality product or service. The real definition of this term is the cost incurred by not creating a quality product or service. What can be included in cost of Quality (bad Quality) Cost of Quality includes the cost to […]


This is a real story that happened between the customer of General Motors and its Customer-Care Executive. Pls read on…..The moral is BELIEVE YOUR CUSTOMER A complaint was received by the Pontiac Division of General Motors: ‘This is the second time I have written to you, and I don’t blame you for not answering me, because […]

What is Standard

If you go by the dictionary, the word standard is defined as the following in the popular dictionaries Oxford defines ‘Standard’ as a level of quality or attainment:a required or agreed level of quality or attainment:something used as a measure , norm, or model in comparative evaluations:used or accepted as normal or average: Merriam-Webster’s defines […]

What is Quality?

I know i am opening the can of worms again on trying to define as what is quality. This discussion is as old as the term quality. We are still unable to define if this is  a noun or an adjective. This is a term which has a variety of definitions. In fact if you […]